Customer satisfaction is important to us. We aim to provide quality products and a reliable shopping experience.
Please review our return and refund guidelines before placing an order.
Return Eligibility
Customers may request a return within 7 days of receiving their order, provided that:
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The product is unused and unopened.
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The original packaging and seals are intact.
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The product is in its original condition.
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Proof of purchase is available.
Non-Returnable Products
For hygiene and safety reasons, opened, used, or tampered health, wellness, and personal care products cannot be returned for change-of-mind reasons.
This restriction does not affect customer rights relating to defective, damaged, incorrect, or otherwise nonconforming products under applicable law.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact customer support as soon as possible, preferably within 48 hours of delivery.
Provide your order details and clear photographs of the product and packaging where possible.
We will review the issue and arrange an appropriate replacement, return, or refund.
Reporting after 48 hours does not automatically remove any applicable legal rights.
Return Process
To request a return:
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Contact customer support through our website.
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Provide your order details and reason for return.
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Share product photographs if requested.
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Wait for return approval and instructions.
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Send the item using the approved return method.
Please do not send products back without first contacting customer support.
Return Shipping Charges
For returns due to a customer changing their mind, return shipping costs are the customer's responsibility.
If the return is due to a damaged, defective, or incorrect product, we will cover reasonable return shipping costs.
Refund Process
Once the returned product is received and inspected, we will inform you whether the refund has been approved.
Approved refunds will normally be processed within 7–10 business days.
Refunds will be issued through an appropriate available payment method. Bank or payment-provider processing times may vary.
For Cash on Delivery orders, we may arrange a refund through bank transfer or another agreed method.
Order Cancellation
Customers may request order cancellation before dispatch by contacting customer support.
Once an order has been dispatched, cancellation may no longer be possible and the return process may apply.
Exchanges
Eligible products may be exchanged for another available product, subject to stock availability and return eligibility.
Contact Us
For return, exchange, cancellation, or refund assistance, please contact our customer support through the website.